Filing And Registration Procedure


In summary, the filing and registration procedures of a claim are briefly as follows:


  • All claims shall be made in Form 1 which can be obtained for free from any nearest Tribunal office;
  • The Claimant shall fill in 4 copies of Form 1 and afterwards file them at the nearest Tribunal office with payment of a filing fee of RM5.00.
  • Form 1 will be registered, dated and signed  and sealed by the seal of the Tribunal by Secretary to the Tribunal. Two copies of Form 1 which have been sealed with the seal of the Tribunal will be returned to the claimant for service on the Respondent.
  • The service of Form 1 to a respondent may be done in the following manner:
    1. If the respondent is an individual :
      • Leaving the document with that person; or
      • Tendering the document to that person; or
      • Posting the document in a pre-paid registered letter addressed to that person at his address for service or last known address.
    2. If the respondent is a Company or a Firm:
      • Leaving the document with the director, manager, secretary or other similar officer of the company or the proprietor of the firm;
      • Tendering the document to any of the persons mentioned above; or
      • Posting the document in a pre-paid registered letter addressed to any of the persons referred above at the registered office of the company or firm or at its address for service.

  • The respondent who receives the sealed Form 1 from the claimant shall, if he disputes the claim, file his statement of defence and counter-claim (if any) in Form 2 which can be obtained for free from the Tribunal’s office;
  • Form 2 shall be filed in 4 copies at the same Tribunal’s office where Form 1 was filed earlier within 14 days from the date of receipt of Form 1 by the Respondent;
  • The payment for filing of Form 2 is RM5.00 and an official receipt will be issued to the Respondent;
  • Form 2 will be registered, dated and signed and sealed with the seal of Tribunal by the Secretary to the Tribunal. Two copies of Form 2 which have been sealed will be returned to the respondent where one copy will be served on the claimant.
  • The claimant who receives Form 2 from the respondent shall prepare his defence to the counter-claim by the respondent (if any) in Form 3 which can be obtained for free from the Tribunal’s office;
  • Form 3 shall be filed in 4 copies at the appropriate Tribunal’s office within 14 days from the date of receipt of Form 2 by the claimant. No filing fee for Form 3.
  • Form 3 will be registered, dated, signed and sealed with the seal of the Tribunal by the Secretary to the Tribunal and 2 copies of Form 3 which have been sealed will be returned to the claimant where one copy will be served on the Respondent.

TTPM

Tribunal for Consumer Claims Malaysia

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Level 5 (Podium 2)
Persiaran Perdana, Precinct 2
Federal Government Administration Center
: +603 - 8882 5822
: +603 - 8882 5831
: https://www.kpdnhep.gov.my

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