The Tribunal for Consumer Claims established under Section 85, Part XII of The Consumer Protection Act 1999 [Act 599]. The Tribunal operates under the Ministry of Domestic Trade and Consumer Affairs.
Tel: 04-979 5009
Faks: 04-976 2490
Tel: 04-700 1730 / 04-7001737
Faks: 04-700 1731
Tel: 04-3840122, 04-3840407, 04-3840240
Tel: 05-2412315 / 05-2414611
Faks: 06-234 5810
Tel: 07-2271755/ 2271766
Tel: 09-741 6068 / 741 6069 / 7416000
Tel: 082-459 022 / 459 028
Tel: 088-484500 /546/ 564
Faks: 088-484 548
Tel: 03-4042 4181 / 4042 3058
Faks: 03-4042 4259
Faks: 03-8882 5831
Our primary objective
1. To provide an alternative forum to civil courts for consumers to claim redress in respect of any goods and services purchased in a convenience, fast manner and at minimal cost.
2. To hear and determine claims in an independent and just manner.
3. To develop the law on consumer protection.
You can download..
Section 86 of Act 599 provides that the Tribunal shall consist of...
The Tribunal has jurisdiction to hear...
Consumers may file a claim in the Tribunal claiming for redress for the losses concerning his interests as a consumer under Act 599 arising from...
In summary, the filing and registration procedures of a claim are as follows...
You can learn about hearing procedure after a claim being filed...
The Tribunal shall, where practicable, make its Award within 60 days from the first day of the hearing before the Tribunal commences...
Every agreed settlement recorded by the Tribunal and every award made in a proceeding shall be final and binding on all parties to the proceedings...
Any person who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits a criminal offence and shall on conviction...
Under Subsection 116(1) of Act 599, each award made by the Tribunal is final and binding on all parties to the proceedings...
In providing an excellent services to clients, the Tribunal For Consumer Claims undertakes -
(i) that all claims will be registered and receipt will be issued on the same day;
(ii) that all claims are heard and resolved within sixty days (60) from the first hearing date;
(iii) that all claims are heard and resolved in a fair and amicable manner; and
(iv) that all awards are issued on the day of hearing.
Tribunal for Consumer Claims Malaysia
© 2020 The Tribunal for Consumer Claims Malaysia.
TTPM shall not be liable for any loss or damage caused by the usage of any information obtained from this website.