Tribunal For Consumer Claims

The Tribunal for Consumer Claims established under Section 85, Part XII of The Consumer Protection Act 1999 [Act 599]. The Tribunal operates under the Ministry of Domestic Trade and Consumer Affairs.

Branches


PERLIS

Tel: 04-979 5009
Faks: 04-976 2490
Email: ttpmr@kpdnhep.gov.my

KEDAH

Tel: 04-700 1730 / 04-7001737
Faks: 04-700 1731
Email: ttpmk@kpdnhep.gov.my

PULAU PINANG

Tel: 04-3840122, 04-3840407, 04-3840240
Faks: 04-3840243
Email: ttpmp@kpdnhep.gov.my

PERAK

Tel: 05-2412315 / 05-2414611
Faks: 05-2412773
Email: ttpma@kpdnhep.gov.my

SELANGOR

Tel: 03-55144717
Faks: 03-55144766
Email: ttpmb@kpdnhep.gov.my

MELAKA

Tel: 06-2345822
Faks: 06-234 5810
Email: ttpmm@kpdnhep.gov.my

JOHOR

Tel: 07-2271755/ 2271766
Faks: 07-2271799
Email: ttpmj@kpdnhep.gov.my

PAHANG

Tel: 09-5717777
Faks: 09-5717779
Email: ttpmc@kpdnhep.gov.my

TERENGGANU

Tel: 09-6204172
Faks: 09-6245196
Email: ttpmt@kpdnhep.gov.my

KELANTAN

Tel: 09-741 6068 / 741 6069 / 7416000
Faks: 09-7416101
Email: ttpmd@kpdnhep.gov.my

SARAWAK

Tel: 082-459 022 / 459 028
Faks: 082-466024
Email: ttpmq@kpdnhep.gov.my

SABAH

Tel: 088-484500 /546/ 564
Faks: 088-484 548
Email: ttpmsabah@kpdnhep.gov.my

WILAYAH PERSEKUTUAN LABUAN

Tel: 087-423152
Faks: 087-452079
Email: ttpmlabuan@kpdnhep.gov.my

WILAYAH PERSEKUTUAN KUALA LUMPUR

Tel: 03-4042 4181 / 4042 3058
Faks: 03-4042 4259
Email: ttpmwp@kpdnhep.gov.my

WILAYAH PERSEKUTUAN PUTRAJAYA

Tel: 03-88825822
Faks: 03-8882 5831
Email: ttpmputrajaya@kpdnhep.gov.my

NEGERI SEMBILAN

Tel: 06-6016852
Faks: 06-6016443
Email: ttpmn@kpdnhep.gov.my

Objective

Our primary objective

ALTERNATIVE FORUM

1. To provide an alternative forum to civil courts for consumers to claim redress in respect of any goods and services purchased in a convenience, fast manner and at minimal cost.

INDEPENDENT & JUST MANNER

2. To hear and determine claims in an independent and just manner.

CONSUMER PROTECTION

3. To develop the law on consumer protection.

About Us


Consumer Protection Act 1999 [Act 599]

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Membership of the Tribunal

Section 86 of Act 599 provides that the Tribunal shall consist of...

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Jurisdiction of the Tribunal

The Tribunal has jurisdiction to hear...

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Type of claims

Consumers may file a claim in the Tribunal claiming for redress for the losses concerning his interests as a consumer under Act 599 arising from...

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Filling Procedures

In summary, the filing and registration procedures of a claim are as follows...

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Hearing Procedures

You can learn about hearing procedure after a claim being filed...

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Awards of Tribunal

The Tribunal shall, where practicable, make its Award within 60 days from the first day of the hearing before the Tribunal commences...

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Enforcement of Award

Every agreed settlement recorded by the Tribunal and every award made in a proceeding shall be final and binding on all parties to the proceedings...

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Criminal Penalty For Failure To Comply

Any person who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits a criminal offence and shall on conviction...

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Judicial Review

Under Subsection 116(1) of Act 599, each award made by the Tribunal is final and binding on all parties to the proceedings...

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Clients Charter

In providing an excellent services to clients, the Tribunal For Consumer Claims undertakes -

Same Day

(i) that all claims will be registered and receipt will be issued on the same day;

60 Days

(ii) that all claims are heard and resolved within sixty days (60) from the first hearing date;

Fair & Amicable

(iii) that all claims are heard and resolved in a fair and amicable manner; and

Award Same Day

(iv) that all awards are issued on the day of hearing.

TTPM

Tribunal for Consumer Claims Malaysia

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Aras 5 (Podium 2)
No.13,Persiaran Perdana, Presint 2
62623 Wilayah Persekutuan Putrajaya
: +603 - 8882 5822
: +603 - 8882 5831
: https://www.kpdnhep.gov.my

© 2020 The Tribunal for Consumer Claims Malaysia.

TTPM shall not be liable for any loss or damage caused by the usage of any information obtained from this website.