IMPORTANT ANNOUNCEMENT
1. KINDLY BE INFORMED THAT DUE TO THE IMPLEMENTATION OF CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) IN SELANGOR, WP KUALA LUMPUR, JOHOR, PULAU PINANG, SARAWAK, KEDAH, KELANTAN, NEGERI SEMBILAN DAN PERAK FROM 5TH MAC UNTIL 18 MARCH 2021-

(I) ALL CLAIMS CAN BE FILED ONLINE THROUGH E-TRIBUNAL SYSTEM AT HTTPS://TTPM.KPDNHEP.GOV.MY AND FILLING CLAIMS AT COUNTER IS BY APPOINTMENT.

(II) ALL SCHEDULED HEARINGS DURING THIS PERIOD AT MIRI AND BINTULU ONLY SHALL BE POSTPONED TO A NEW HEARING DATE. ALL PARTIES CONCERNED WILL BE NOTIFIED OF THE NEW HEARING DATE.

2. ALL HEARING CASES SCHEDULED AT TTPM GEORGETOWN WILL BE TRANSFERRED TO TTPM SEBERANG PERAI TENGAH EFFECTIVE FROM 1ST JANUARY UNTIL 23RD JULY 2021 AT THE FOLLOWING ADDRESS-
TTPM SEBERANG PERAI TENGAH
G-03, TINGKAT BAWAH,
KOMPLEKS SEMPILAI JAYA,
JALAN SEMPILAI, SEBERANG JAYA,
13700 SEBERANG PERAI TENGAH, PULAU PINANG.
TELEPHONE NO: 04-3840122 / 04-3840240


3. KINDLY BE INFORMED THAT PUSAT MEDIASI COVID-19 (PMC-19) IS A MEDIATION CENTRE ESTABLISHED UNDER THE PRIME MINISTER’S DEPARTMENT. THE CENTRE HAS BEEN OPERATING SINCE 11 NOVEMBER 2020 SPECIFICALLY TO DEAL WITH COMMERCIAL DISPUTES (NOT EXCEEDING RM 500,000.00) FOR THE CONTRACT CATEGORY UNDER THE PROVISION OF TEMPORARY MEASURES FOR REDUCING THE IMPACT OF CORONAVIRUS DISEASE 2019 (COVID-19) 2020 [ACT 829]. FOR MORE INFORMATION, PLEASE VISIT THE OFFICIAL PORTAL OF THE COVID-19 MEDIATION CENTRE AT HTTP://WWW.PMC19.GOV.MY

THANK YOU.

Tribunal For Consumer Claims

The Tribunal for Consumer Claims established under Section 85, Part XII of The Consumer Protection Act 1999 [Act 599]. The Tribunal operates under the Ministry of Domestic Trade and Consumer Affairs.

Branches


PERLIS

Tel: 04-979 5000
Faks: 04-976 2490
Email: ttpmr@kpdnhep.gov.my

KEDAH

Tel: 04-700 1730 / 04-7001732
Faks: 04-700 1731
Email: ttpmk@kpdnhep.gov.my

PULAU PINANG

Tel: 04-3840122, 04-3840407, 04-3840240
Faks: 04-3840243
Email: ttpmp@kpdnhep.gov.my

PERAK

Tel: 05-2412315 / 05-2414611
Faks: 05-2412773
Email: ttpma@kpdnhep.gov.my

SELANGOR

Tel: 03-55144717
Faks: 03-55144766
Email: ttpmb@kpdnhep.gov.my

MELAKA

Tel: 06-2345822
Faks: 06-234 5810
Email: ttpmmelaka@kpdnhep.gov.my

JOHOR

Tel: 07-2271755/ 2271766
Faks: 07-2271799
Email: ttpmj@kpdnhep.gov.my

PAHANG

Tel: 09-5717777
Faks: 09-5717779
Email: ttpmc@kpdnhep.gov.my

TERENGGANU

Tel: 09-6204700 / 09-6204170/ 09-6204172
Faks: 09-6245196
Email: ttpmt@kpdnhep.gov.my

KELANTAN

Tel: 09-741 6068 / 09-741 6069 / 09-7416000
Faks: 09-7416101
Email: ttpmd@kpdnhep.gov.my

SARAWAK

Tel: 082-459 022 / 459 028
Faks: 082-466024
Email: ttpmq@kpdnhep.gov.my

SABAH

Tel: 088-484500 / 088-484546/ 088-484564
Faks: 088-484 548
Email: ttpmsabah@kpdnhep.gov.my

WILAYAH PERSEKUTUAN LABUAN

Tel: 087-423152
Faks: 087-452079
Email: ttpmlabuan@kpdnhep.gov.my

WILAYAH PERSEKUTUAN KUALA LUMPUR

Tel: 03-4042 4181 / 03-4042 3058
Faks: 03-4042 4259
Email: ttpmwp@kpdnhep.gov.my

WILAYAH PERSEKUTUAN PUTRAJAYA

Tel: 1-800-88-9811, 03-88825822
Faks: 03-8882 5831
Email: ttpmputrajaya@kpdnhep.gov.my

NEGERI SEMBILAN

Tel: 06-6016852
Faks: 06-6016443
Email: ttpmn@kpdnhep.gov.my

Objective

Our primary objective

ALTERNATIVE FORUM

1. To provide an alternative forum to civil courts for consumers to claim redress in respect of any goods and services purchased in a convenience, fast manner and at minimal cost.

INDEPENDENT & JUST MANNER

2. To hear and determine claims in an independent and just manner.

CONSUMER PROTECTION

3. To develop the law on consumer protection.

About Us


Consumer Protection Act 1999 [Act 599]

You can download..

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Membership of the Tribunal

Section 86 of Act 599 provides that the Tribunal shall consist of...

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Jurisdiction of the Tribunal

The Tribunal has jurisdiction to hear...

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Filling Procedures

In summary, the filing and registration procedures of a claim are as follows...

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Hearing Procedures

You can learn about hearing procedure after a claim being filed...

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Awards of Tribunal

The Tribunal shall, where practicable, make its Award within 60 days from the first day of the hearing before the Tribunal commences...

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Enforcement of Award

Every agreed settlement recorded by the Tribunal and every award made in a proceeding shall be final and binding on all parties to the proceedings...

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Criminal Penalty For Failure To Comply

Any person who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits a criminal offence and shall on conviction...

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Judicial Review

Under Subsection 116(1) of Act 599, each award made by the Tribunal is final and binding on all parties to the proceedings...

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Clients Charter

In providing an excellent services to clients, the Tribunal For Consumer Claims undertakes -

Same Day

(i) that all claims will be registered and receipt will be issued on the same day;

60 Days

(ii) that all claims are heard and resolved within sixty days (60) from the first hearing date;

Fair & Amicable

(iii) that all claims are heard and resolved in a fair and amicable manner; and

Award Same Day

(iv) that all awards are issued on the day of hearing.

TTPM

Tribunal for Consumer Claims Malaysia

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Aras 5 (Podium 2)
No.13,Persiaran Perdana, Presint 2
62623 Wilayah Persekutuan Putrajaya
: 1-800-88-9811
: +603 - 8882 5822
: +603 - 8882 5831
: https://www.kpdnhep.gov.my

© 2021 The Tribunal for Consumer Claims Malaysia.

TTPM shall not be liable for any loss or damage caused by the usage of any information obtained from this website.