NOTIS PENANGUHAN
SEMUA KES YANG TELAH DITETAPKAN UNTUK PENDENGARAN SEPANJANG TEMPOH PERINTAH KAWALAN PERGERAKAN DITANGGUHKAN. TARIKH BARU AKAN DIMAKLUMKAN KEMUDIAN.

Tribunal for Consumer Claims Malaysia

The Tribunal for Consumer Claims Malaysia is an independent body established under Section 85, Part XII of The Consumer Protection Act 1999. The Tribunal operates under the Ministry of Domestic Trade and Consumer Affairs. The primary objective of the establishment of the Tribunal is to provide an alternative channel for consumers to file a claim for redress in a convenient, inexpensive and speedy manner.

Objective

Our primary objective

PROTECT CONSUMER

The Tribunal for Consumer Claims Malaysia was established under the Consumer Protection Act 1999 [Act 599] with the primary function to hear and determine claims lodged by consumers under Act 599 and subject to the provisions of the Act.

SEPARATION FROM CIVIL COURTS

Before the establishment of the Tribunal, all disputes between consumers and the traders, suppliers or manufacturers of goods or the service providers was referred to the civil courts which involved complicated and time-consuming procedures as well as high costs.

CONVENIENT, INEXPENSIVE & SPEEDY

Thus, the Tribunal for Consumer Claims Malaysia is established to provide an alternative channel other than the civil courts for consumers to claim redress in respect of the purchase of goods or services supplied from the traders or service provider in a CONVENIENT, INEXPENSIVE & SPEEDY manner.

Claims and Awards


Consumer Protection Act 1999

You can download copy of document about Consumer Protection Act 1999.

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Membership of the Tribunal

Section 86 of Act 599 provides that

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Jurisdiction of the Tribunal

The Tribunal has jurisdiction to hear

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Type of claims

Consumers may file a claim in the Tribunal claiming for redress for the losses concerning his interests as a consumer under Act 599 arising from several issue.

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Filling Procedures

Filing and registration procedures of a claim are briefly as follows

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Hearing Procedures

You can learn about hearing procedure after the case have been issue.

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Awards of Tribunal

The Tribunal shall, where practicable, make its Award within 60 days from the first day of the hearing before the Tribunal commences

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Enforcement of Award

Every agreed settlement recorded by the Tribunal and every award made in a proceeding shall be final and binding on all parties to the proceedings

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Criminal Penalty For Failure To Comply

Any person who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits a criminal offence and shall on conviction

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Judicial Review

Under Subsection 116(1) of the Consumer Protection Act 1999, each award made by the Tribunal is final and binding on all parties to the proceedings

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Clients Charter

In order to provide excellent service to all clients of the Tribunal for Consumer Claims, we undertake:

Same Day

That all claims will be registered and receipt issued on the same day the claim is filed.

Fair & Just Manner

That all claims are heard and settled in a fair and just manner;

60 Days

That all claims are heard and settled within 60 days from the final date of filing the ’Borang Pernyataan Pembelaan’.

Award Same Day

That all awards are issued and served on the same day the claim is heard.

TTPM

Tribunal for Consumer Claims Malaysia

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Level 5 (Podium 2)
Persiaran Perdana, Precinct 2
Federal Government Administration Center
: +603 - 8882 5822
: +603 - 8882 5831
: https://www.kpdnhep.gov.my

© 2020 The Tribunal for Consumer Claims Malaysia.

TTPM shall not be liable for any loss or damage caused by the usage of any information obtained from this website.