Clients Charter

In order to provide excellent service to all clients of the Tribunal for Consumer Claims Malaysia, we undertake:

  • That all claims will be registered and receipt will be issued on the same day the claim is filed.
  • That all claims are heard and resolved within 60 days from the first hearing date, if possible.
  • That all claims are heard and settled in a fair and amicable manner; and
  • That all awards are issued and served on the same day the claim is heard.


Tribunal for Consumer Claims Malaysia

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Level 5 (Podium 2)
Persiaran Perdana, Precinct 2
Federal Government Administration Center
: +603 - 8882 5822
: +603 - 8882 5831

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