The Tribunal for Consumer Claims Malaysia is established under the Consumer Protection Act 1999 [Act 599] which has the function to hear and determine claims filed by consumers under Act 599 and subject to the provisions of the Act.
Before the establishment of the Tribunal, all disputes between consumers and the traders, suppliers or manufacturers of goods or the service providers are filed AND heard in the civil courts which involved complicated procedures, high-costs and time-consuming process. These are amongst the reasons why consumers were reluctant to pursue their claims against the irresponsible and unethical traders, suppliers, or manufacturers of goods or service providers in civil courts despite the establishment of Small Claims Courts in each state to hear claims not exceeding RM5,000.00.
Thus, the Tribunal for Consumer Claims Malaysia is established to provide an alternative channel other than the civil courts for consumers to claim redress in respect of the purchase of goods or service providers in a convenient, inexpensive and speedy manner.
Tribunal for Consumer Claims Malaysia
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Level 5 (Podium 2)
Persiaran Perdana, Precinct 2
Federal Government Administration Center
: +603 - 8882 5822
: +603 - 8882 5831